Shipping policy

Order Processing

All orders are processed within 1–5 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed, you will receive a shipping confirmation email or text with tracking information.

Shipping Time

Shipping times vary based on location and carrier. Estimated delivery times are 3–10 business days after the order has been shipped. Delivery times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout and are non-refundable.

Incorrect Address

KountryLyfe is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Any additional shipping costs due to address errors are the customer’s responsibility.

Lost, Stolen, or Delayed Packages

KountryLyfe is not responsible for lost, stolen, or delayed packages once the order has been handed over to the shipping carrier. Please contact the carrier directly using your tracking number for updates.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos or videos of the package and product so we can review the issue.

International Shipping

International shipping times may vary and may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

Policy Updates

KountryLyfe reserves the right to update or modify this shipping policy at any time without prior notice.