Refund policy


KountryLyfe Return & Refund Policy

 

All sales made through KountryLyfe are final. We do not offer returns or refunds once an order has been completed.


Quality Issues Only

 

Returns or exchanges will only be considered in cases of verified product defects or poor quality.

To request a review, customers must contact us with clear proof, including photos and/or videos showing the issue.

How to Submit a Claim


Customers must contact KountryLyfe through the email address or phone number provided on our website and include:

 

 

  • Order number
  • Description of the issue
  • Clear photos and/or videos of the product

7-Day Exchange Window

If a quality issue is confirmed and reported within 7 days of delivery, we may offer an exchange for the same or similar item.

  • Exchanges are subject to item availability
  • No cash refunds will be issued


Non-Eligible Items

We do not accept claims for:

  • Normal wear and tear
  • Damage caused by misuse, washing errors, or improper care
  • Size issues or buyer’s remorse

Final Decision

KountryLyfe reserves the right to approve or deny any claim after reviewing the submitted proof.